Terms and conditions

LEGAL

CIGARS ON THIS SITE ARE NOT INTENDED FOR ANYONE UNDER THE AGE OF 21.

Prices subject to change without notice. Not responsible for typographical errors*. We reserve the right to limit quantities. Special orders for related merchandise can be filled upon request. We reserve the right to reject any order for any reason. No order shall be binding at THECYGARSHOP.COM until we accept it. Items may be purchased from this website using a valid credit card or Paypal for payment. Shipping of items will be with specific couriers (see Shipping Information). Items must be shipped to an address where a person is available to sign for and receive said items. These terms and conditions of sale and the transactions contemplated thereby are governed solely by the laws of Cyprus, and any and all claims related thereto must be brought and finally resolved solely in the courts of Cyprus. By placing an order, you agree to all foregoing terms and conditions.

 

SECURITY

We guarantee that every transaction you make at THECYGARSHOP.COM will be 100% safe. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet. Your information is extremely important to us and we take extra effort to guarantee your transaction's safety and this commitment. We employ independent security services that monitor the website 24/7 and provide alerts for any breach.

 

PRIVACY

The information we collect will be used to notify customers about updates to our web site and periodic specials. We do not share the information with other organizations for any purpose.

 

LIGHTERS

Due to local regulations lighters cannot be shipped by air. All orders containing lighters will be shipped by Ground only.

 

HUMIDORS

Humidors are Nonreturnable Items. Any claims for defectiveness must be contacted directly through the manufacturer. This includes the item's warranty, replacement, or repair. THECYGARSHOP.COM is not responsible for any warranty, repair. Also THECYGARSHOP.COM do not have any liability to damages that results from deliveries. THECYGARSHOP.COM MAKES NO REPRESENTATIONS OR WARRANTIES for these items.

 

INTERNATIONAL SHIPMENTS

Due to local regulations lighters cannot be shipped by air. All orders containing lighters will be shipped by Ground only.

DISCLAIMERS

We reserve the right to cancel and fully refund the customer in any case of a typographical error or honest mistake that is clearly obvious that occurred on our web site. We will always try our best to accommodate any customer that was offended in such case in an amicable solution but sometimes we simply can't ship in this situation.

 

RETURN POLICY

All returned items must in the original packaging and "new" condition. All gift items must be included together with the returned items. If the gift item is not included in the return, it's value will be deducted from the credit/refund for the returned item. All merchandise shipped from our warehouse leaves here in perfect condition. In the unlikely event that you should doubt the quality of an item, you must notify us within 72 hours of receiving the merchandise to obtain a return Authorization Number. "Collector items", lighters or limited edition items are not returnable. Once you have obtained an Authorization Number, you should mark it clearly on the package next to the address label.

 

FRESHNESS GUARANTEE

We take quality control very seriously. All the cigars we ship are shipped either in sealed boxes or, in case of single sticks or 5-packs, in properly sealed bags. Most cigars in our samplers are super-premium cigars and we do everything to guarantee freshness upon arrival.

All THECYGARSHOP.COM orders are shipped from our state-of-the-art climate controlled room.

And all the cigars are hermetically packed in humidity sealed-in zip-loc with patented WATER-PILLOW packets inside the package to guarantee freshness